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src/app/faqs/data/faqs.json

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+[
+  {
+    "id": 1,
+    "question": "What is ShadcnStore Admin?",
+    "answer": "ShadcnStore Admin is a comprehensive admin dashboard template built with React, TypeScript, and shadcn/ui components. It provides a complete solution for managing your e-commerce store or business operations.",
+    "category": "General"
+  },
+  {
+    "id": 2,
+    "question": "How do I get started?",
+    "answer": "You can get started by signing up for an account, choosing a plan that fits your needs, and following our quick setup guide to configure your dashboard.",
+    "category": "General"
+  },
+  {
+    "id": 3,
+    "question": "Do you offer a free trial?",
+    "answer": "Yes, we offer a 14-day free trial for all new users. No credit card is required to start the trial, and you can explore all features during this period.",
+    "category": "General"
+  },
+  {
+    "id": 4,
+    "question": "What browsers are supported?",
+    "answer": "We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.",
+    "category": "General"
+  },
+  {
+    "id": 5,
+    "question": "How do I contact support?",
+    "answer": "You can contact our support team through the support page, by email at support@shadcnstore.com, or through the live chat feature available 24/7.",
+    "category": "General"
+  },
+  {
+    "id": 6,
+    "question": "Is there a mobile app available?",
+    "answer": "Currently, we offer a responsive web application that works great on mobile devices. A dedicated mobile app is planned for future release.",
+    "category": "General"
+  },
+  {
+    "id": 7,
+    "question": "Can I customize the dashboard?",
+    "answer": "Yes, the dashboard is highly customizable. You can modify themes, layouts, add custom components, and configure various settings to match your brand.",
+    "category": "General"
+  },
+  {
+    "id": 8,
+    "question": "What integrations are available?",
+    "answer": "We offer integrations with popular services like Stripe, PayPal, Shopify, WooCommerce, Google Analytics, and many more through our API.",
+    "category": "General"
+  },
+  {
+    "id": 9,
+    "question": "How do I reset my password?",
+    "answer": "You can reset your password by clicking on the 'Forgot Password' link on the login page. Enter your email address, and we'll send you instructions to reset your password.",
+    "category": "Account"
+  },
+  {
+    "id": 10,
+    "question": "How do I change my email address?",
+    "answer": "You can change your email address in your account settings under the 'User Settings' section. You'll need to verify the new email address before the change takes effect.",
+    "category": "Account"
+  },
+  {
+    "id": 11,
+    "question": "Can I have multiple team members?",
+    "answer": "Yes, depending on your plan, you can invite team members and assign different roles and permissions to manage your store collaboratively.",
+    "category": "Account"
+  },
+  {
+    "id": 12,
+    "question": "How do I delete my account?",
+    "answer": "To delete your account, go to your account settings and select 'Delete Account'. Please note that this action is irreversible and all data will be permanently removed.",
+    "category": "Account"
+  },
+  {
+    "id": 13,
+    "question": "Can I change my username?",
+    "answer": "Yes, you can change your username in the account settings. Keep in mind that some features might reference your old username temporarily.",
+    "category": "Account"
+  },
+  {
+    "id": 14,
+    "question": "How do I enable two-factor authentication?",
+    "answer": "You can enable two-factor authentication in your account security settings. We support both SMS and authenticator app methods for added security.",
+    "category": "Account"
+  },
+  {
+    "id": 15,
+    "question": "What payment methods do you accept?",
+    "answer": "We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise customers. All payments are processed securely.",
+    "category": "Billing"
+  },
+  {
+    "id": 16,
+    "question": "How can I upgrade my plan?",
+    "answer": "You can upgrade your plan at any time from your account settings. Go to 'Plans & Billing' and select the plan that best fits your needs. Changes take effect immediately.",
+    "category": "Billing"
+  },
+  {
+    "id": 17,
+    "question": "Can I downgrade my plan?",
+    "answer": "Yes, you can downgrade your plan at any time. The change will take effect at the start of your next billing cycle to ensure you don't lose access to premium features.",
+    "category": "Billing"
+  },
+  {
+    "id": 18,
+    "question": "Do you offer refunds?",
+    "answer": "We offer a 30-day money-back guarantee for all plans. If you're not satisfied, contact our support team for a full refund within 30 days of purchase.",
+    "category": "Billing"
+  },
+  {
+    "id": 19,
+    "question": "How does billing work?",
+    "answer": "Billing is processed monthly or annually depending on your chosen plan. You'll receive an invoice before each billing cycle, and payment is automatically charged to your selected method.",
+    "category": "Billing"
+  },
+  {
+    "id": 20,
+    "question": "Can I change my billing cycle?",
+    "answer": "Yes, you can switch between monthly and annual billing at any time. Annual billing offers significant savings compared to monthly billing.",
+    "category": "Billing"
+  },
+  {
+    "id": 21,
+    "question": "What happens if payment fails?",
+    "answer": "If a payment fails, we'll attempt to charge your card again after 3 days. You'll receive email notifications, and your account will remain active during this grace period.",
+    "category": "Billing"
+  },
+  {
+    "id": 22,
+    "question": "How do I view my billing history?",
+    "answer": "You can view your complete billing history in the 'Plans & Billing' section of your account settings. All invoices and receipts are available for download.",
+    "category": "Billing"
+  },
+  {
+    "id": 23,
+    "question": "Can I export my data?",
+    "answer": "Yes, you can export your data at any time from your account settings. We provide exports in multiple formats including CSV, JSON, and PDF for different data types.",
+    "category": "Technical"
+  },
+  {
+    "id": 24,
+    "question": "What APIs do you provide?",
+    "answer": "We provide comprehensive REST APIs for all major features including product management, order processing, customer data, and analytics. Full documentation is available.",
+    "category": "Technical"
+  },
+  {
+    "id": 25,
+    "question": "How do I backup my data?",
+    "answer": "We automatically backup all your data daily. You can also create manual backups anytime from your settings, and restore from any backup point within the last 30 days.",
+    "category": "Technical"
+  },
+  {
+    "id": 26,
+    "question": "Is there a rate limit on API calls?",
+    "answer": "Yes, API rate limits vary by plan. Basic plans have 1000 calls/hour, Professional plans have 10,000 calls/hour, and Enterprise plans have unlimited calls.",
+    "category": "Technical"
+  },
+  {
+    "id": 27,
+    "question": "How do I set up webhooks?",
+    "answer": "Webhooks can be configured in the 'Connections' section of your settings. You can set up webhooks for various events like new orders, payment confirmations, and inventory updates.",
+    "category": "Technical"
+  },
+  {
+    "id": 28,
+    "question": "What about system maintenance?",
+    "answer": "We perform maintenance during low-traffic hours (typically Sunday 2-4 AM UTC). You'll be notified at least 48 hours in advance of any scheduled maintenance.",
+    "category": "Technical"
+  },
+  {
+    "id": 29,
+    "question": "How do I troubleshoot connection issues?",
+    "answer": "First, check your internet connection and try refreshing the page. If issues persist, check our status page or contact support with specific error messages.",
+    "category": "Technical"
+  },
+  {
+    "id": 30,
+    "question": "Can I use custom domains?",
+    "answer": "Yes, Professional and Enterprise plans support custom domains. You can configure your custom domain in the 'Connections' section of your account settings.",
+    "category": "Technical"
+  },
+  {
+    "id": 31,
+    "question": "What databases do you support?",
+    "answer": "We support integration with MySQL, PostgreSQL, MongoDB, and other popular databases through our Database Sync feature available in higher-tier plans.",
+    "category": "Technical"
+  },
+  {
+    "id": 32,
+    "question": "How do you handle my personal data?",
+    "answer": "We follow strict data protection policies and comply with GDPR, CCPA, and other privacy regulations. Your personal data is never shared with third parties without your consent.",
+    "category": "Privacy"
+  },
+  {
+    "id": 33,
+    "question": "Can I request my data?",
+    "answer": "Yes, you can request a complete copy of your personal data at any time. We'll provide it in a machine-readable format within 30 days of your request.",
+    "category": "Privacy"
+  },
+  {
+    "id": 34,
+    "question": "How long do you retain data?",
+    "answer": "We retain your data as long as your account is active. After account deletion, personal data is removed within 30 days, though some anonymized analytics may be retained.",
+    "category": "Privacy"
+  },
+  {
+    "id": 35,
+    "question": "Do you use cookies?",
+    "answer": "Yes, we use essential cookies for functionality and optional cookies for analytics and personalization. You can manage your cookie preferences in your account settings.",
+    "category": "Privacy"
+  },
+  {
+    "id": 36,
+    "question": "Is my data encrypted?",
+    "answer": "Yes, all data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256 encryption). We use industry-standard security practices to protect your information.",
+    "category": "Privacy"
+  },
+  {
+    "id": 37,
+    "question": "How secure is my data?",
+    "answer": "We implement bank-level security with end-to-end encryption, regular security audits, and compliance with SOC 2 Type II standards. Your data security is our top priority.",
+    "category": "Security"
+  },
+  {
+    "id": 38,
+    "question": "Do you support SSO?",
+    "answer": "Yes, Enterprise plans include Single Sign-On (SSO) support with popular providers like Google, Microsoft Azure AD, and Okta for seamless team access.",
+    "category": "Security"
+  },
+  {
+    "id": 39,
+    "question": "What about password requirements?",
+    "answer": "We require strong passwords with at least 8 characters, including uppercase, lowercase, numbers, and special characters. We also highly recommend enabling two-factor authentication.",
+    "category": "Security"
+  },
+  {
+    "id": 40,
+    "question": "How do you handle security incidents?",
+    "answer": "We have a comprehensive incident response plan. In case of any security issues, we immediately investigate, contain the issue, and notify affected users within 24 hours.",
+    "category": "Security"
+  },
+  {
+    "id": 41,
+    "question": "What support channels are available?",
+    "answer": "We offer email support, live chat, and phone support (for Enterprise customers). Our knowledge base and community forums are also available 24/7.",
+    "category": "Support"
+  },
+  {
+    "id": 42,
+    "question": "What are your support hours?",
+    "answer": "Email and chat support are available 24/7. Phone support for Enterprise customers is available Monday-Friday, 9 AM-6 PM in your local timezone.",
+    "category": "Support"
+  },
+  {
+    "id": 43,
+    "question": "How quickly will I get a response?",
+    "answer": "Response times vary by plan: Basic (24 hours), Professional (12 hours), Enterprise (2 hours). Critical issues are prioritized and responded to immediately.",
+    "category": "Support"
+  },
+  {
+    "id": 44,
+    "question": "Do you offer training?",
+    "answer": "Yes, we provide comprehensive onboarding for all plans, video tutorials, documentation, and personalized training sessions for Enterprise customers.",
+    "category": "Support"
+  },
+  {
+    "id": 45,
+    "question": "Can you help with custom implementations?",
+    "answer": "Enterprise customers get access to our professional services team for custom implementations, integrations, and consulting services.",
+    "category": "Support"
+  },
+  {
+    "id": 46,
+    "question": "Is there a community forum?",
+    "answer": "Yes, we have an active community forum where users share tips, ask questions, and get help from both our team and other community members.",
+    "category": "Support"
+  }
+]